For several months, my Amazon movies have had a problem: About every second, there is a little hiccup in the video, a short pause of action. Movie-lovers who watch with me have noted the problem. This only has impacted the visual part of the movie, not the audio.
I informed Amazon of the problem using live chat. We provided a bunch of information. First challenge I noticed that the Amazon helpers would often repeat the questions, wish they had read what had already happened. Second, I was handed off to several helpers at Amazon. I think this stutter is complex enough to deserve expert help.
A few days ago, I noticed the problem now periodically extends to the audio. I see that once in awhile, the sound is garbled for a moment.
As I have already informed Amazon, we never have any of these problems in Netflix, Hulu, or YouTube. Also, the problem occurs in other browsers here. Everything is updated.
Well, I will now contact Amazon and show them this blog. I will post the results. After many years as a loyal Prime customer, it may be time to be an Amaznope?